The Service will be effective within 15 minutes after the completed payment by the customer for the Service, and the relevant confirmation letter will also be received by the customer within 2 hours after completed payment by the customer for the service.
The service fees will be accrued as from the first day of the Day Pass Service Plan as set out in the email confirmation letter sent out by HGC Global Communications to the customer.
The Service will automatically be terminated upon the expiry of the Day Pass Service Plan.
Please contact our customer services hotline of HGC Broadband Customer Services Hotline at 1223 should you have any enquiry.
《hgc on air》service (the”Service”) support IEEE 802.11b/g / n industry standards. To access the Internet via wireless connection with mobile phones, tablets, laptop computers or any other Wi-Fi enable devices, customer should have the equipments which support the said standards. For the details of system requirement, please visit www.hgcbroadband.com
All HGC Broadband Service subscribers will be entitled to a free 100 minutes in every calendar month without registration (until further notice). When all 100 minutes used up, user will not be able to access the service until the next calendar month. (Not applicable for those who have subscribed hgc on air monthly plan)
The Service offers Monthly Plan and Day Pass Plan. The HGC Broadband Service subscribers can subscribe both of the Service Plans, but non-HGC Broadband Service subscribers are only allowed to subscribe Day Pass Service Plan.
Part of the Monthly Plan offers with contract or promotion period. HGC Broadband Service subscribers $58 monthly fee will be automatically provided the Service and charged to HGC Broadband account after the expiry of the free / special offer period. All service fees are calculated on a full-month basis, except for the first month of the service which will be calculated according to the actual usage and days of service. Customer shall settle the amount as invoiced on or before the payment due date. If there is a remaining balance in the last bill after service termination and settlement of all outstanding claims by HGC Global Communications against the customer, the customer shall contact HGC Global Communications within 3 months from the date of service termination to request for the refund. Otherwise, the relevant balance will not be refunded after the said 3-month period
If the customer wishes to terminate the monthly service, the customer is required to send a written notice to HGC Global Communications or call HGC Broadband Customer Services Hotline 1223 at least 7 days' prior to the expiry of the contract period. If the Service is terminated during the Contract Period, customer is liable to pay the remaining balance of the total contract value as an early termination penalty. If there is a remaining balance in the last bill after service termination and settlement of all outstanding claims by HGC Global Communications against the customer, the customer shall contact HGC Global Communications within 3 months from the date of service termination to request for the refund. Customer who does not claim the remaining balance within 3 months from the date of service termination will automatically forfeit its right to the remaining balance.
The Day Pass Service Plan can be only subscribed through online channel. There is 1 Day Pass, 7 Day Pass and 30 Day Pass for customer selection. 1 Day Pass refers to 1 day starting from the date of first to our wireless service until the 1st day at 23:59. 7 Day Pass refers to 7 consecutive days starting from the date of first to our wireless service until the 7th day at 23:59. 30 Day Pass refers to 30 consecutive days starting from the date of first to our wireless service until the 30th day at 23:59.
The subscriber of Day Pass Service Plan must settle payment by credit card (Visa, Master, UnionPay or Alipay) via Internet. HGC Global Communications will charge the customer the fees payable for the Service Plan of 1 Day Pass, 7 Day Pass or 30 Day Pass in one single aggregate installment through the credit card account provided by the customer to HGC Global Communications.
The Day Pass Service Plan will be automatically terminated after the service ends, meanwhile the service would be terminated without prior notice.
HGC Global Communications shall not bear any responsibility of damages (direct, indirect, special, incidental or accidental) arising due to the use of the Service. This includes but is not limited to intellectual property or data/information loss, information misrepresentation, any customer or third party damages and software problems. Moreover, regardless of whether or not damage/loss was foreseeable, this also includes but is not limited to any financial or commercial loss in savings, information and/or reputation.
Customer shall at his/her own costs and expenses arrange for the hardware, software and Internet connection to meet the requirements for the Service. For details, please visit www.hgcbroadband.com
Service provider reserves the right to amend the contents without prior notice.
Majority of the hotspots of hgc on air Wi-Fi service are served by 1,000Mbps fiber backhaul network. Customers using devices supporting 802.11n Wi-Fi technology in hotspots served by 1000Mbps fiber backhaul network can enjoy a maximum throughput of 300Mbps.
HGC Global Communications will pass the customer's email address to the service provider (if applicable) for activation, maintenance and customer services. Customer can visit HGC Global Communications website www.hgcbroadband.com
HGC Global Communications' general and special terms and conditions will apply to all subscribers of service. Customer agrees to be bound by these service terms and conditions.
This offer is subject to HGC Global Communications' final notice. HGC Global Communications reserves the right to change the terms and conditions of the above offers and service plans at any time without prior notice.